FAQ's

 GOT SOME QUESTIONS?

......... see below for some answers

PLAIN SCRUB SETS:

Shipping cost?

We charge a flat rate of R120 and make use of courier guy.

How long will delivery take? 

Our lead time on orders is between 14-21 Business Days as orders are made per individual order placed. Personalisation such as embroidery can add up to 7 Business days to your order.

After personalization your order will be packed and send off for delivery, you will then receive your tracking details. Delivery can take up to 4 Business days, depending on your location. 

Custom orders (extra length pants and orders with custom measurements) are made according to exact measurements of each individual order placed. Manufacturing of these can take up to 21 Business Days. 

 

EMBROIDERY:

What can be embroidered on my scrubs?

At this stage we only allow embroidery of names to your scrub top. Please ensure you enter the correct spelling and wording, including capitalization and grammar.

Note that embroidery can only be done above the top left chest pocket or opposite chest.

How long will the embroidery take?

Embroidery of a name can take 3-7 Business days.  

SIZING:

In-between sizes on our sizing chart?

Depending on how you prefer your scrubs to fit. If you like a more fitted look, go for the suggested size according to the sizing chart. If you prefer comfort and a more loose fit, go for a bigger size. 

Does my top size need to be the same as my pants size ? 

Absolutely not. We specifically sell tops and pants separately for this reason. 

Do you offer customized sets?

Yes we do, just fill out the section for custom-sets on the product page. Ensure that you measure exactly according to the guide on the sizing chart. If you want your length altered please ensure you measure from just below your navel to  where you want your pants to sit, add a few centimeters to allow for a good bend don't simply measure straight down. 

 What if I receive my scrubs and they don't fit?

Regrettably, we do not offer free returns at this point. You will have to cover the shipping costs for any returns yourself. We will have your set collected, exchanged and send back to you at your own cost (R240). Please make sure to measure carefully and don't hesitate to contact us if you have any questions. Please familiarize yourself with our return policy for more details. 

What if I have personalized my scrubs? Can I still exchange?

Unfortunately not. We cannot re-sell items that have been personalized.

CARE AND COMPOSITION:

What are your scrubs made from? 

Our scrubs are made from a combinations of spandex, a type of 4-way stretch fabric and polyester. This means they are super soft, ultra-light, they don't wrinkle and they are incredibly comfortable which allows more movement than your conventional cotton twill scrubs.

How do I wash my Steps scrubs?

Machine/Hand Wash in no more than 30 Degrees Celsius and iron inside-out (if needed).